How To Fix Adobe Installation Error “We've Encountered The Following Issues”. Installer Failed To Initialize. Please Download Adobe Support Advisor To Detect The Problem. (With Pictures)

       It could be frustrating when you are trying to install any application and it denies to install. This time I came across when i face the same problem while I was trying to install Adobe Photoshop CC 2014 which I recently uninstalled due to few windows issues when I upgraded my windows 7 professional to windows 10 professional. When I tried to initiate the installation process it suddenly gave me an error We've encountered the following issues”. Installer failed to initialize. Please download Adobe support advisor to detect the problem.

There was a link mentioning Get Adobe Support Advisor. I clicked on that and boom The Adobe Support Advisor has been discontinued. The web page said. I even restarted my system couple of time but it didn't help. Then after a bit of research I was able to install and same fix I am going to provide in this article. I hope it is going to help you. Please note this fix is also works with Adobe Premiere Pro CC 2014.

 If you are using 32 bit windows OS then open folder Program files else open Program Files x86 if you using windows 64 bit windows OS.

Open folder "Common Files".

Open Adobe Folder.

There you need to search folder OOBE and need to rename this folder to OOBE.old.


Once done close all the open explorer windows and initiate set up using installation media or installation folder whatever you have. Hopefully you will be able to see a pop up mentioning Initializing Installer and within few seconds installer will provide you a Welcome screen with preferred installation option

Please Go ahead and follow on screen instruction to install the desired application. I have also provided screenshots for the convenience.

If you are a Mac OS X user, please get the OOB folder from below path and rename it to OOB.old.

         HD –Library -Application Support- Adobe- Caps
      •         USER- Library- Application Support- Adobe- OOB

Please comment if you need further help or want to share something which could help the community.


  1. Hello, i never installed any adobe product but it has kept promoting this install it on a new pc.

  2. I tried but there is no OOBE file in common files what to do?

    1. Hi Syed, It is kind of strange that OOBE folder is missing and your are still getting the issue. Anyways download adobe creative cloud from given link and after installation use your adobe id to login and install the adobe product you have been looking for. Copy and paste the below link to download the adobe suite.

    2. Thanks for this information sir . It really help

  3. Interesting idea to solve the problem, thank you for sharing these instructions. I have after installing Photoshop was a problem with the system dll file. I downloaded a new file and solved the problem. Who needs, I advise you to try. It helps.

  4. Hi Pratap,

    I am trying to install illustrator cs6 on OS X.

  5. I am assuming that you have already renamed OOBE folder. Now under Finder Menu Click on Go-Go to Folder and then Type "/Library/Application support/Adobe" without quote and Press Go.
    Look for the folder CAP and then delete it and start installation once again. let me know if it fix your problem.

  6. Did not work at all....
    i tried oobe.old but same issue.
    i deleted pending rename operation from regedit but issue same.
    i also tried AdobeCreativeCloudCleanerTool, adobe support adviser, application manage.., but nothing helped me.
    Please help..

    1. Hi Ash, Try to download your adobe product using below tool.

    2. This comment has been removed by the author.

  7. Pratap Tirua, Thank you bro you help is very very awesome,now i can use my photoshop element 11. guys.. this is true.. you can fix all problems for adobe photoshop. just follow the rules to Pratap Tirua!! congrats pratap:)

  8. thanks Pratap, this worked for me ..

  9. Hi Pratap
    My Adobe Photoshop CC 2015 Has Stopped Working Error
    I send Error Screenshot on your email id please give me your email id and than please tell me this error solution

    Thank you

  10. Adobe Photoshop CC 2015 has stopped working
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Photoshop.exe
    Application Version:
    Application Timestamp: 55681d39
    Fault Module Name: MSVCR120.dll
    Fault Module Version: 12.0.21005.1
    Fault Module Timestamp: 524f83ff
    Exception Code: c000001d
    Exception Offset: 0000000000096cd5
    OS Version: 6.1.7600.
    Locale ID: 1033
    Additional Information 1: 096a
    Additional Information 2: 096a2e6fc4d77a7a966ff48506139a6c
    Additional Information 3: 016d
    Additional Information 4: 016dfb7218e8ce18ad1c15d79aa0a2ae

  11. I deleted the caps file. I even renamed the OOB to OOB.old but the installer is coming up with same error message. Please help!!

  12. i have renamed it as OOBE.old But still it shows the same problem

  13. Hi Pratap

    For me, the OOBE folder is not under Common Files but under "C:\Users\MyUser\AppData\Local\Adobe". It does not allow me to rename or delete OOBE folder. Please advise.

  14. Ok.. So I found OOBE under Common Files as well but no luck with renaming or deleting it.

  15. Pratap Tirua you are a life safer man... I followed the steps you provided boom! My Photoshop package is installing....thanks for the clear solution with clear screenshots

  16. This comment has been removed by the author.

  17. Pratap Tirua you are a live saver sir....I just followed the steps above, boom! Photoshop package is installing.... Thank you for the clear solution with clear screenshots....congratulations

  18. Pratap Tirua you are a live saver sir....I just followed the steps above, boom! Photoshop package is installing.... Thank you for the clear solution with clear screenshots....congratulations

  19. hello sir i don't hsve oobe file in my pc???

  20. Aha! Thanks dear, You saved my day from boring troubleshooting process.. thanks, thanks a lot..

  21. Very Very good. I done on this way.
    Thank you so happy..

  22. I got that problem when i installing adobe cs 6...try to find oobe but there is no file oobe. I try install creative cloud but dont know how to install cs6

  23. Download Adobe Photoshop CS5 refresh for Windows now from Softonic: 100% safe and infection free. More than 52627 downloads this month. Download Adobe Photoshop CS5 refresh most recent adaptation 2018. If you want to know more, Please check out here:

  24. Hi Pratap Tirua. I just upgraded to the latest version of Windows 10, version 1709. For whatever reason, I needed to do a clean install. This required me to now install all of my programs. The one I'm having difficulty with is Premiere Pro CS5.5. The first time I attempted to install it from the Disk, it got to 99% and then crashed. I followed your very clear instructions, and it did start installing. It only made it about 3/4 of the way across the Adobe installer window before I was notified that the Installer failed to Initialize. Is it perhaps the age of my version of Premiere Pro causing it to fail?

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  26. Pratap how are you i am facing the same problem with adobe cs6 genuine software verification faillure error. I rename the folder OOBE to OOBE.old, but still the problem exist the same error appears again. I am running Windows 8.1. How can i fix this problem

  27. My name is Gerrold concerning the Adobe CS6 problem verification faillure issue

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  33. Tried all mentioned above but still have this problem when trying to install After Effects Cs6

    We've encountered the following issues
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